Category Archives: Customers

The Most Important Maintenance Task…

We had a customer lose their entire database this week. The server failed in some manner and they tried to recover the database from the disks, but they could not bring the database online. They engaged our group and we tried everything we could to no avail. Until now, the most data loss I had…

Details details details

Me: Hey there. You: Hey! Me: How was your day? You: Pretty good, how about yours? Me: Oh, it was interesting.  Grab a beer, let me tell you about it… So, it started out with a call from a customer because they had received the error: Could not continue scan with NOLOCK due to data…

Found: Rows from a Merge Join

About a month ago I blogged about an issue I had with a customer where a search in one area of our application returned less data than expected, and a search in a different area of the application returned the proper amount of data.  I was able to work around the issue by dropping a…

Some Errors Are Not What They Seem

For the past few months I have been following a customer issue that started way back in November of last year (2010).  The customer is one of my personal favorites.  Our application is business critical in their environment.  If it isn’t available, employees have nothing to do.  The database is large – nearly a terabyte…