I was in Phoenix last week to visit a customer, and I saw an email come through regarding a customer who contacted support because they discovered they were missing data from a table. The customer contacted support on Friday morning and our team was engaged almost immediately. The data loss had been discovered on Thursday…
Category Archives: Customers
A Successful Failure
Last week I dialed into a customer site to make some changes to their database. The customer wanted to alter the configuration of the application, and the application interface did not permit the change they wanted. Neither the dial in nor the change request was unusual; what was unusual was that I had to ask…
The Customer Interview
This afternoon I’m presenting with Mike Walsh ( b | t ) and our session is Who’s Responsible? The Vendor or the DBA? One of the topics we cover is Vendor and Customer interviews. Mike has blogged about this previously here, and the post has some great questions to ask a Vendor before the third…
A case of slow performance on Windows 2008 R2
Windows Server 2008 R2 was released in 2009, but we still have many customers on Windows 2003 (and probably some on Windows 2000 I’m sure). I’ve run into an issue with two customers when they upgraded their SQL Server and Windows version at the same time, and thought I would share the details in case…
